Shipping policy
Order Processing
All orders are processed within 1–3 business days after receiving your order confirmation email. You will receive another notification once your order has been shipped.
Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, shipments may be delayed by a few days.
Shipping Time
We currently ship across the United Arab Emirates (UAE).
Estimated delivery times:
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Dubai, Abu Dhabi, Sharjah: 3–6 business days
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Other Emirates: 4–8 business days
Delivery times may vary depending on the product availability and your location.
Shipping Charges
Shipping fees are calculated at checkout.
We may occasionally offer free shipping promotions on selected products or orders above a certain amount.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can track the status of your delivery.
Please allow 24–48 hours for the tracking information to update.
Delays
Shipping times may be affected by factors beyond our control such as:
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Customs processing
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Courier delays
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Public holidays
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Weather conditions
We appreciate your patience in such situations.
Incorrect Address
Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or lost, please contact our support team within 48 hours of receiving the order.
Email us at: info.alzehraan@gmail.com
We will work with the shipping partner to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or shipping policy, please contact us:
Email:info.alzehraan@gmail.com
Support Hours: Monday – Saturday (9:00 AM – 6:00 PM)